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Could not retrieve data from the Regular Labs website. Please try again later. ( have phoned to hoster yet)

Serge Billon's Avatar Serge Billon
Hello, on a site I have "Could not retrieve data from the Regular Labs website. Please try again later."
And no way to update ... or else
I phoned to the host provider (OVH) and they don't see anything in the logs.
They say that TCP is good to regular labs
The site is paul-nizan.fr
When the site was on another host (o2switch) it worked
Have you got anyidea ?
Servotte Arnaud's Avatar Servotte Arnaud
Same problem for me but websites are on o2switch 🙂
Peter van Westen's Avatar Peter van Westen ADMIN
How long have you had this issue?
Sometimes hosts/isps have temporary blocks for whatever reason, which can solve themselves the next day.
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Serge Billon's Avatar Serge Billon
I have this issue since 3 days minimum, and today it is not solved
Peter van Westen's Avatar Peter van Westen ADMIN
See if you have any firewall/security extensions installed that might be getting in the way. Try disabling them.
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Laurent's Avatar Laurent
Hello, i have the same problem on a website host on OVH, do you found something ?

Thanks.
Peter van Westen's Avatar Peter van Westen ADMIN
I have had these reports in the past. Asking my host (SiteGround) whether the ip addresses have been blocked in some way always return the answer "No".
It usually turns out to be some firewall on the Joomla setup, some too-aggressive security module setting on the hosts server or some (temporary) blacklisting on some ISP.
In many of the cases, it seems to resolve itself after some time.
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Serge Billon's Avatar Serge Billon
hello, still the same issue, and only in ovh
when I ask them, they say there is no problem and the request is not blocked from their side.
If i copy the site to another host provider, it works.

I have : "Could not retrieve data from the Regular Labs website. Please try again later."
I can not update and install from joomla.
And the module extended manager does not work (still the joomla view)
Peter van Westen's Avatar Peter van Westen ADMIN
Are you able to install other (non-Regular Labs) extensions via the "Install from URL" method in the Joomla extension manager?
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Serge Billon's Avatar Serge Billon
Peter van Westen wrote:
Are you able to install other (non-Regular Labs) extensions via the "Install from URL" method in the Joomla extension manager?

Yes I am : I tried for exemple : extplorer.net/attachments/download/74/eXtplorer_2.1.10.zip ...
And it worked
If I try with download.regularlabs.com/?ext=extensionmanager&src=jed , it does not :
Erreur
Impossible de trouver un pack d'installation
Laurent's Avatar Laurent
Yes for me also, i can update other extension and i have the error with download.regularlabs.com/?ext=extensionmanager&src=jed

Erreur
Impossible de trouver un pack d'installation

Thanks.
Peter van Westen's Avatar Peter van Westen ADMIN
Can you give me (super) admin and (s)ftp access so I can take a look?
And tell me on what url I can see/reproduce the issue.
You can use the 'Hidden text' button in the forum editor to hide the confidential information.
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Peter van Westen's Avatar Peter van Westen ADMIN
Also, please contact your web host to find your outgoing IP address (different from your normal IP address).
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Laurent's Avatar Laurent
Hello, this morning, it work for me, i do nothing!

Thanks.
Serge Billon's Avatar Serge Billon
I phoned them yesterday, and we have spoken a long time.
perharps they found why there was a problem...?
Laurent's Avatar Laurent
Hum, yes perhaps, thanks.
Serge Billon's Avatar Serge Billon
It works for me too ... waiting for their answer
Peter van Westen's Avatar Peter van Westen ADMIN
Seems so. Happy it works again.
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Laurent's Avatar Laurent
Oups, sorry, now it don't work for me, very strange...
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