Frequently Asked Questions

Pre-sale questions

Can I keep using the extension after a year?

Yes
You have access to PRO downloads, updates and support as long as your subscription is valid.

After a year, your subscription will automatically renew, unless you cancel it.

If your subscription is not valid anymore, you can keep using the version you have installed. However, you will no longer be able to update to newer versions or receive support.

You can choose to buy a new subscription to gain access again.
Or you can choose to downgrade to the FREE version.

Can I install the extension on multiple domains?

Yes
You can install the extension on as many domains as you want. There is no domain check or restriction.

Can I alter the code?

Yes
The extensions are fully open source and the code is NOT encrypted in any way. No use of Zend Optimizer or ionCube.

You are free to change the code to your liking.

However: If you alter the extensions files, I can no longer provide support for any problems you encounter.
Also if you update or reinstall the extension, all changes you made will be lost.

So it is better to overrule functionality via template overrides or custom plugins.
For changes in styling, it is best to overrule style classes through the CSS stylesheet of your template or add a custom stylesheet.

For how long is a subscription valid?

All extension subscriptions are valid for a whole year from the date of purchase.

After a year, your subscription will automatically renew, unless you cancel it.

As long as your subscription is valid, you have access to the Pro versions of the extensions and the support forum.

If you upgrade from a single extension subscription to a Bundle subscription you receive a 25% discount.

Can I enable/disable the automatic renewals?

Yes
You can enable or disable the automatic renewals on your Subscriptions page.

Can I get a refund?

Yes
There is a 30-day money-back guarantee. If for some reason you are not happy with the purchase of the PRO version, you can contact me within 30 days after the purchase to receive a refund.

Can I pay with PayPal?

No
For various reasons, we do not offer PayPal as a payment method (anymore).

You will need to pay via Credit Card or one of the other available payment methods.

Otherwise, you can pay via a direct transfer to my bank account.
You can find the details of my bank account on the contact page.
Just transfer the money and give me a shout when the transfer has been made. Let me know what subscriptions you paid for and I can then activate them manually once the transfer has been completed.

Can I pay using a different payment method?

Our payment provider offers you a range of payment methods, including Credit Card, iDeal, SOFORT, Bancontact and Giropay.

You cannot pay via PayPal.

If you cannot use one of the available payment options, you can pay via a direct transfer to my bank account.
You can find the details of my bank account on the contact page.
Just transfer the money and give me a shout when the transfer has been made. Let me know what subscriptions you paid for and I can then activate them manually once the transfer has been completed.

Where can I get translations?

The available languages are packed with the extensions. The appropriate languages will be automatically installed on your setup when installing/updating the extension.

You can see what languages are available on the individual extension pages on this website.

Can I help with the translations?

Yes... please!
All translations are done by and offered by a team of volunteers.
If a translation for your language is not available or complete, I welcome you to the translation team.

Please read here for more information.

Extension related questions

How can I install/upgrade Regular Labs extensions?

You can either install Regular Labs extensions by using the core extension manager available in the Joomla Administrator Control Panel, or by using the powerful Regular Labs Extension Manager.

Note: When updating Regular Labs extensions, you do not need to uninstall them first. The package will update all the files automatically.

Keep in mind that when you update to a major new version (or uninstall first), you might lose some configuration settings.

Regular Labs extensions won't install...

If you have problems installing Regular Labs extensions, please try the manual installation process as described here: docs.joomla.org/Installing_an_extension

How can I uninstall Regular Labs extensions?

You can either uninstall Regular Labs extensions by using the core extension manager available in the Joomla Administrator Control Panel, or by using the powerful Regular Labs Extension Manager.

If you no longer use any Regular Labs extensions, you can also uninstall the Regular Labs Library plugin by using the Joomla core extension manager.

What are the minimum requirements?

Regular Labs extensions will only work correctly if your setup meets these requirements:

Up-to-date version of Joomla:
- Joomla 3.9.0 or higher (for extensions compatible with Joomla 3)
- Joomla 4.0.0 or higher (for extensions compatible with Joomla 4)
PHP 7.4 or higher
MySQL 5 or higher

Important: I can only provide support for setups that:

meet the above requirements;
do not have extension files or Joomla! core files that have been altered in any way.

Where can I download earlier versions?

You have access to all previous free versions of all extensions on this website.

If you have a subscription to an extension, you can also download any previous pro version of that extension.

If you do not have a valid subscription, you can download any pro version that is older than 1 year.

You can find the links to older versions under the "Changelog" tab on the extension pages.

Note: Please note that I am unable to provide support on old versions! (whether you have a subscription or not).

How can I downgrade to an earlier version of Regular Labs extensions?

If for some reason you need to install an older version, it is best to uninstall the extension first.

You will also have to uninstall the Regular Labs Library system plugin.

After that, you can simply install the older version zip file using the Joomla installer.

Note: Please note that I am unable to provide support on old versions!

If you use any Regular Labs extensions, this plugin must be installed and published. They will not function correctly or they will not function at all without it.