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Sourcerer does not insert code in my articles

RAJESH NAIK's Avatar RAJESH NAIK
I have recently upgraded to Joomla 4. My javascript calculations were also transferred to the new Joomla 4 site. I am unable to insert code through Sourcerer. Please help.

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RAJESH NAIK's Avatar RAJESH NAIK
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Peter van Westen's Avatar Peter van Westen ADMIN
Can you explain what you mean by "unable to insert code through Sourcerer"?
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RAJESH NAIK's Avatar RAJESH NAIK
When I add some code through the following screen and click on insert, the code is not inserted in the article.
prnt.sc/Oi3Q46hD_rhK
Peter van Westen's Avatar Peter van Westen ADMIN
Please install the latest version of Sourcerer first.
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RAJESH NAIK's Avatar RAJESH NAIK
I have installed the latest version of Sourcerer 9.5.2 Pro but I am still facing the same issue. Also I am unable to connect to the download keys. I tried several times but keep getting the same message. Also I tried to update the key through the extension manager without any success. Please help.
https://prnt.sc/LeATIvv6E5Ze
Peter van Westen's Avatar Peter van Westen ADMIN
Can you also give me (s)ftp access so I can take a deeper look?
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RAJESH NAIK's Avatar RAJESH NAIK
Here are the requested details. Thanks for your support.

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Peter van Westen's Avatar Peter van Westen ADMIN
You have a backup folder called 'plugins/editors-xtd-'. The files from that folder are for some reason being used, instead of the 'plugins/editors-xtd' folder.
Solution: remove that folder (or rename it).
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Peter van Westen's Avatar Peter van Westen ADMIN
Regarding the issue with not being able to connect to the update server and not being able to check the download keys...

The error given when trying to connect is:
Could not resolve host: download.regularlabs.com

Are you hosted at SiteGround by any chance?
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RAJESH NAIK's Avatar RAJESH NAIK
Yes I am hosted at SiteGround.
Peter van Westen's Avatar Peter van Westen ADMIN
Then the connection issue is probably the same as reported here:

We are trying to figure out what the cause and solution are with my host and SiteGround.
regularlabs.com/forum/extensionmanager/5...for-software-updates
regularlabs.com/forum/extensionmanager/5...load-regularlabs-com
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RAJESH NAIK's Avatar RAJESH NAIK
Hi Pete,

I am not a tech savvy person, so would appreciate if you can guide me what to do next.
Or Is there any work around for this. I don't mind downloading and updating the latest versions manually.

Another thing to note: After renaming the editors-xtd- folder, the issue still persists. Can you please have a look.

Thanks Rajesh
Peter van Westen's Avatar Peter van Westen ADMIN
I recommend you remove that folder entirely.

Until the connection issue between my host and SiteGround is solved, you'd have to download and install new versions manually.

You can download from this site.
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RAJESH NAIK's Avatar RAJESH NAIK
Thank you Pete. It worked after the folder was deleted completely.

Is there any way we can avoid the indents in the code. Because the indent introduces links to many tab images.
Peter van Westen's Avatar Peter van Westen ADMIN
The indents are only used and shown in the editor. They do not affect the output on the frontend.
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Winfried Buijen's Avatar Winfried Buijen
In reaction to the SiteGround issue....

I used to have the same problems when updating multiple RL components.
Now I have all of my websites running in a SG GoGeek plan.
Since then the problem seems to have gone.

Maybe this can help you in any way.
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