Issues with Billing / Account

Yes, your payments keep being rejected because of 3D Secure failures.

The payment provider we use (Mollie), protects your payment information by using 3D Secure verification.
3D Secure (also known as MasterCard SecureCode, Verified by VISA or American Express SafeKey) is an additional step during payment aimed at reducing credit card fraud. It requires you - the card holder - to authenticate yourself with your card issuer (your bank) during the payment process.

If you encounter an error or a failed payment authorization related to 3D Secure, here are the possible reasons:

- Your browser or device has a pop-up blocker that prevents the 3D Secure page of your bank from opening
- If you're overseas, your bank may be sending a netcode SMS to a different phone number than the one you're using
- Your bank may not be enrolled in the 3D Secure verification program, or your card may not support international and online payments

If you face this error, try making the payment again using a different browser with all browser extensions disabled.

If the issue persists, please contact your bank or card issuer to confirm if they support 3D Secure verification and if your card can be used for international and online payments.