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Kon geen data van de Regular Labs website halen. Probeer het later opnieuw.

Lumiga's Avatar Lumiga
Dear Peter,

With a couple of my websites I get this message:
"Kon geen data van de Regular Labs website halen. Probeer het later opnieuw."

But on the most of my websites I have no problem.

I see no IP blocks and I also tried to create a new download key.
But still I get this message.

The only thing I can see is that these websites are on the same clusters and Byte had a DDOS attack these weekend and installed a sort of filter. Maybe these filter will block your IP-address? I can ask Byte to check if you want me to do that.

Hope you can help me.

Kind regards,
Lumiga
Peter van Westen's Avatar Peter van Westen ADMIN
Either something on the host's side blocking the connection or something in your website (like some .htaccess rule or Firewall extension).
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Lumiga's Avatar Lumiga
Hi Peter,

I did nothing, but now 2 days later everything is working fine. So I think that it had something to do with my host and their filter.

But thanks for your help where to look.

Kind regards,
Lumiga
Peter van Westen's Avatar Peter van Westen ADMIN
Ok, happy to hear it is working again.
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Job Gerlings's Avatar Job Gerlings
Hi Peter,

On my website I have the same issue. I can't find where this went wrong. Have you already an idea what one can do to fix this issue?

Kind Regards,
Job
Peter van Westen's Avatar Peter van Westen ADMIN
Like said in this thread:
Either something on the host's side blocking the connection or something in your website (like some .htaccess rule or Firewall extension).
Ask your host if they can see what is blocking the connection if you can't find it yourself.
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Gosling Cools's Avatar Gosling Cools
Hi Peter,

I use a dev server with AuthType Basic in a .htaccess file for outside access.
What IP-range could I add to my htaccess rules in order to not get this alert "Kon geen data van de Regular Labs website halen. Probeer het later opnieuw."

Regards,

Gosling
Peter van Westen's Avatar Peter van Westen ADMIN
Ping: download.regularlabs.com
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Gosling Cools's Avatar Gosling Cools
Adding that IP did not work 🙁
Peter van Westen's Avatar Peter van Westen ADMIN
Best to ask your host what the solution should be. This is outside my control and support.
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