Search
Other Cache Cleaner questions
Forum

Cache could not be cleaned

George Angelopoulos's Avatar George Angelopoulos
Dear Peter,
I have a website where cache cleaner does not work.
I receive the following error: Cache could not be cleaned
I saw in another post in the forum that you suggest to use this parameter:
/administrator/index.php?cleancache=1

If I do this, I receive this error: 1142 SELECT command denied to user 'gr*****_user'@'localhost' for table 'bak'
I do not have a bak table in my database. *username has been hidden for security purposes.

What else should I do?
Peter van Westen's Avatar Peter van Westen ADMIN
Can you give me (super) admin and (s)ftp access so I can take a look?
You can use the 'Confidential information' button in the forum editor to hide sensitive information.
Please post a rating at the Joomla! Extensions Directory
George Angelopoulos's Avatar George Angelopoulos
Of course I can!
Confidential information:
(hidden)
Peter van Westen's Avatar Peter van Westen ADMIN
I would also need the (s)ftp access...
Please post a rating at the Joomla! Extensions Directory
George Angelopoulos's Avatar George Angelopoulos
I edited the message just 2 minutes after I sent it.
Please recheck. Sorry for that!
Peter van Westen's Avatar Peter van Westen ADMIN
The error is caused by a table you have called '..._content.bak'.
There is something in Joomla itself that throws an error when asking info about a table that has a period in the name.

I recommend you change the table name to use an underscore instead: '..._content_bak'.
Please post a rating at the Joomla! Extensions Directory
George Angelopoulos's Avatar George Angelopoulos
Thank you very much Peter.
That did the trick 🙂
Tim Myerson's Avatar Tim Myerson
Similar problem - different error 'code':


any suggestions? (Cache cleaner 8.3.4 Pro installed on J! 3.10.11)

Issue only noted after last update.
Peter van Westen's Avatar Peter van Westen ADMIN
Are you running on a Siteground server?
If not, switch off the Siteground cache cleaning in the Cache Cleaner system plugin settings.
Please post a rating at the Joomla! Extensions Directory
Tim Myerson's Avatar Tim Myerson
Hi Peter

No, not that.

I've just discovered what was causing the issue - a 'conflict' with some proprietary code ...

Thanks for looking at the issue, much appreciated. (As this is my first post here how do I mark this as as closed or delete it?)
Peter van Westen's Avatar Peter van Westen ADMIN
Unless you reply again, this issue is closed.
If you want the replies deleted, let me know.
Please post a rating at the Joomla! Extensions Directory
You can only post on the extension support forum if you have an active subscription and you log in

Buy a Pro subscription