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Cache Cleaner randomly lead to server crash when erasing cache

folamour's Avatar folamour
Hi peter i tried the free version, but faced a bug so i'll purchased paid version 8.22 to have more options,

i selected less option to clean, but i'll still face some server crash when empty the cache with cache cleaner,

also this is very impacting because we face the bug at saving article randomly,

we ran 4.2.6

hope you can help, i can send you credential by email (still the same)

all the best

f.
Peter van Westen's Avatar Peter van Westen ADMIN
Try emptying the tmp and cache folders manually via FTP or your servers file manager first.
It could be that there is just too much stuff in there and the cleaning times out.
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folamour's Avatar folamour
hi peter thanks for your reply, lot of stuff in this folder \administrator\cache, and I dont remember, does he should be totaly empty ?
Peter van Westen's Avatar Peter van Westen ADMIN
You can completely empty both cache folders.
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folamour's Avatar folamour
have cleaned the files internaly to the folder, but they are re created,

re activating cache cleaner and cleaning gobal cache with icon top rigth that worked

but i have an issue when clicking on cache folder in admin panel

An error has occurred

404 Component not found
Peter van Westen's Avatar Peter van Westen ADMIN
Can you give me (super) admin and (s)ftp access so I can take a look?
You can use the 'Confidential information' button in the forum editor to hide sensitive information.
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folamour's Avatar folamour
credential send by email peter ; )
Peter van Westen's Avatar Peter van Westen ADMIN
The admin url does not give me access (access forbidden).
My ip address is currently: 194.146.38.251
But can change, as I do not work from the same spot every time.
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folamour's Avatar folamour
you are safelisted, thanks you
Peter van Westen's Avatar Peter van Westen ADMIN
Nope, still blocked.
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folamour's Avatar folamour
hi peter for you information, i'll confirm each time i click on 'empty
cache' icon upper rigth, that make the site busy and 12 min later that
lead to a server crash

Pingdom DOWN alert:
Crashdebug.fr ( www.crashdebug.fr ) is down since 09/01/2023 12:14:35.
Reason: Socket timeout, unable to connect to server

and you have to wait almost 25 mn that he get back online

thanks,

guillaume,
folamour's Avatar folamour
sorry it should be ok now,
Peter van Westen's Avatar Peter van Westen ADMIN
Can't connect to ftp. It just times out.

I also see there is no 'Clear Cache' link in the Joomla System Dashboard.
And the Database check is stating there are errors.

So looks like there are som things weird and broken on your setup.
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folamour's Avatar folamour
we cannot attach file so its not easy, there is the icon 'vider le cache' (clean cache) on top rigth from cache cleaner that bug

and the cache with a clouds on the admin panel who lead to a 404 error

i have no error on the data base as performing a check from Rs firewall

k_gsd_config 1 1.13 1.00 0.00 Optimize: OK, Repair: OK

i connected to the ftp without problem

Statut : Contenu du dossier « /w /administrator » affiché avec succès

i send you new ftp credential using email

all the best,

f.
Peter van Westen's Avatar Peter van Westen ADMIN
I also see there is no 'Clear Cache' link in the Joomla System Dashboard.

No 'Clear Cache' link and database issues. Those have nothing to do with Cache Cleaner. But issues on your setup.
I can't connect via FTP, you probably have some IP block going on.

But it looks like the issues are in your database somewhere and things are locking up.
This does not seem like an issue caused by Cache Cleaner.
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folamour's Avatar folamour
ok i'll understood i'll fix that and get back to you later if not fixed,

thanks,
folamour's Avatar folamour
ok i'll found i disabled com_cache when trying to workaround i guess, and the database error is well because of php error (no error on database on xampp lab who have no php error)

currently emptying cache,

all icon and clear cache menu is back,

checking if all work fine,
folamour's Avatar folamour
ok there is a problem cleaning jspeed cache i dont found a way to disable a directory to do not clean in cache cleaner

Warning: filesize() [function.filesize.php]: stat failed for /home/danisegi/www/crashdebug.fr/administrator/cache/plg_jspeed/40184a94cc4ade2d690169300151bd09-cache-plg_jspeed-a20ea94e08d04aa5603f470ad2af72b0.php in /home/danisegi/www/crashdebug.fr/libraries/src/Cache/Storage/FileStorage.php on line 172
Peter van Westen's Avatar Peter van Westen ADMIN
Take a look at the Advanced tab in the Cache Cleaner system plugin settings.
docs4.regularlabs.com/cachecleaner/getti...nfiguration#advanced
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folamour's Avatar folamour
that worked ! Thanks ! all the best,

f.
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