Download key invalid

Hi! I'm having the same issue some of the others listed here. I did an update to Joomla 4 a few weeks ago. Now I'm constantly getting the following error:

There was an issue trying to find a Download Key on your setup.
Try reinstalling the extension.

I re-installed the components as requested and have tried multiple times to update the key but I'm still getting the error. Any ideas on how to fix this?

Thanks!

Sure...



Thanks!

Sure:

The EZ "wrapper" is from a company called Ezoic. They provided custom ads for your site instead of just using Google. Much better!

I can exclude any directory from being compressed and their tools applied. Can you share with me the directory where this code sits? Also I was wondering if I could just add the download key directly in the database via myphpadmin. If I know the table I can just place it there.

Thanks for your help!

Thanks for the quick response!

The admin directory was already excluded. I have tried adding the type=raw as a URL param to ignore but so far no luck. I will also email their technical support team to see if they have any ideas.

Thanks again!

Thanks again ... haven't heard back from Ezoic yet (contacted them earlier today but it is a weekend). Also it occurred to me that this all started happening AFTER my migration to Joomla 4. Everything (all the modules, Ezoic .... everything) was the same then as it is now... So maybe the Joomla 4 migration broke something????

Never mind! I have a dev set that is a clone of my production site except that it does NOT use Ezoic. I am NOT having this issue on my dev site so it is definitely something with Ezoic...

I heard back from the Ezoic team:



Doesn't seem to have fixed the issue however. Is there some other param I should be matching on?

Thank you again for your help with trying to resolve this...

Thank you for sharing that!!! Having the URL made it so we could load the correct exclusion string. We had been trying to match on "type=raw" based on what you had sent earlier, but the URL you just sent is "format=raw". Once we used that everything started working correctly.

Thanks for sticking with me to fix this. A lot of developers just don't care and will blow off paying customers. I appreciate that you helped and it says a lot about your support!

Thanks again!