Frequently Asked Questions about Modals

The {modal} tags are not being converted

The Modals plugin is not published

Check if the Modals plugin is published. Go to Extensions >> Plugin manager and search for the system plugin System - Regular Labs - Modals. Then publish it.

There is markup on the {modal} tags

If you have copy/pasted code directly into your editor, you might also have copied along hidden HTML tags. So this will also cause the {modal} tags to break:

{<span>modal</span> ...}

Remove the extra styling or other html tags around and in the {modal} tags that might cause problems.

The modal redirects to a white page with an email address

This is caused by the Joomla core "Content - Email Cloaking" plugin.

I recommend you use Email Protector instead, or disable the core plugin.

The modal does not have the correct styling

Modals uses the sub-template modal by default (which you can change in the Modals plugin settings).

This means that Modals will tell Joomla to show the page using the modal template view.
Joomla will look in your templates folder for a modal.php file, and if there is none, it will use the modal.php file from the system template.

If you want to customize this sub-template, you can copy that modal.php file to your templates folder, or copy your templates component.php (if available) and name it to modal.php.
Then you can change it to how you want, like adding stylesheets.

The page in the modal window won't load

This could have a few reasons:

  • The url is not correct. Double check if the url loads the page when placed directly in your browser.
  • You are linking to an external site which doesn't allow you to open it inside your site. Some (usually larger) sites have a protection script which prevents it from being opened inside iframes in other sites. Sites like Google, Youtube, Facebook. See if they offer an 'embed' url for the page you are trying to link to.
  • You are trying to open a non-SSL url in an SSL site. If you are running your page in HTTPS mode (SSL), you cannot open any HTTP (non-SSL) pages with Modals. This is a protection on browser level.


How can I install/upgrade Modals?

You can either install Modals by using the core extension manager available in the Joomla! Administrator Control Panel, or by using the powerful Regular Labs Extension Manager.

Note: When updating Modals, you do not need to uninstall it first. The package will update all the files automatically.

Keep in mind that when you update to a major new version (or uninstall first), you might lose some configuration settings.

Modals won't install...

If you have problems installing Modals, please try the manual installation process as described here:

How can I uninstall Modals?

You can either uninstall Modals by using the core extension manager available in the Joomla! Administrator Control Panel, or by using the powerful Regular Labs Extension Manager.

If you no longer use any Regular Labs extensions, you can also uninstall the Regular Labs Library plugin by using the Joomla! core extension manager.

What are the minimum requirements?

Modals will only work correctly if your setup meets these requirements:

  • Up-to-date version of Joomla:
    • Joomla 3.9.0 or higher
  • PHP 5.6 or higher
  • MySQL 5 or higher

Important: I can only provide support for setups that:

  • meet the above requirements;
  • do not have extension files or Joomla! core files which have been altered in any way.

Where can I download earlier versions?

You have access to all previous free versions of all extensions on this website.

If you have a subscription to an extension, you can also download any previous pro version of that extension.

If you do not have a valid subscription, you can download any pro version that is older than 1 year.

You can find old versions in the changelog.

Note: Please note that I am unable to provide support on old versions! (whether you have a subscription or not).

How can I downgrade to an earlier version of Modals?

If for some reason you need to install an older version, it is best to uninstall the extension first.

You will also have to uninstall the Regular Labs Library system plugin.

After that you can simply install the older version zip file using the Joomla! installer.

Note: Please note that I am unable to provide support on old versions!


Under what license are Regular Labs extensions released?

All free and paid Regular Labs extensions are released under the Open Source GNU GPL v2.0 license.

See the Terms & Conditions for additional terms.

Regular Labs Library

What is the Regular Labs Library?

The Regular Labs Library is a Joomla! library and system plugin that is installed along with every Regular Labs extension.

This plugin contains all the common functions and language strings that the Regular Labs extensions use.

If you use any Regular Labs extensions, this plugin must be installed and published. They will not function correctly or they will not function at all without it.

Do I still need the NoNumber Framework plugin?

The NoNumber Framework has been replaced with the Regular Labs Library.

It is however not possible for my installer to check if a user has any custom code (in custom extensions, overrides or templates) that is using and relying on functionality from the NoNumber Framework.
This is the reason the NoNumber Framework does not get uninstalled automatically.

The NoNumber Framework can safely be uninstalled if your do not have any custom code using it.

More Questions

I cannot find an answer to my question

Is there no answer to your question in this list, please try out these options:

  • General FAQs
    For general questions see the Pre-Sale Questions & Answers.
  • Tooltips
    All settings/options for the installed extensions have tooltips that explain what that setting is for. That should give you enough information to know how to use it.
  • Google
    Google is your friend! If you have some problem, get an error, have a question, try out Google. It usually gives you enough feedback to find an answer.
  • Support Forum
    For more specific questions or feedback, please use the Support Forum.
    For extension support you will need a valid subscription.
    For Bug Reports and Pre-Sale questions you do not need a subscription.