Regular Labs Library

Cannot update Regular Labs extensions on Joomla 3.9.15

9 months 2 weeks ago #90534

Bruce Button's Avatar Bruce Button

I am trying to update my Regular Labs extensions using the update manager. I've never had any problems with this before, but after upgrading to J 3.9.15 yesterday I am getting the following error and warning:

Warning
Update path does not exist.
Before updating ensure that the update is compatible with your Joomla! installation.
You are strongly advised to make a backup of your installation before you start updating.

Error
Error updating COM_INSTALLER_TYPE_TYPE_.

I have checked with my hosting provider (Siteground), and the tmp folder exists and is writable. All other folder permissions seem to be correct. Siteground is confident that the problems are not on their side.

I have looked at other reports of a similar problem (mostly from about a year ago), but I don't see anything that I can implement to solve the problem.

I would be most grateful for some guidance.

Note: Joomla 3.9.15; PHP 7.3.14. Shared hosting on Linux server with Siteground.

Thank you
Bruce

9 months 2 weeks ago #90538

Peter van Westen's Avatar Peter van Westen Admin

Do you have the Regular Labs Extension Manager installed? Are you able to update via that?

9 months 2 weeks ago #90539

Peter van Westen's Avatar Peter van Westen Admin

Other things you can try:

1) Rebuild Update Sites



2) Clear Joomla Cache

9 months 2 weeks ago #90540

Peter van Westen's Avatar Peter van Westen Admin

And also check if the variable #tmp_path and #log_path in the configuration.php file are correct.

9 months 2 weeks ago #90549

Bruce Button's Avatar Bruce Button

Hi Peter

I have tried all your suggestions but unfortunately none of them works:

1. Cannot update via Regular Labs Extension Manager.
2. I have tried rebuilding update sites but that doesn't help.
3. I have cleared the cache, and that also doesn't help.
4. I have checked tmp_path and log_path in configuration.php and they are correct. (Though they are $tmp_path and $log_path, not #tmp_path and #log_path, but that, surely, is correct!)

Are there any other suggestions?

Thank you!

9 months 2 weeks ago #90550

Peter van Westen's Avatar Peter van Westen Admin

Are you able to update any other 3rd party extensions?

9 months 2 weeks ago #90551

Bruce Button's Avatar Bruce Button

Some of them did update, but now the error seems to occur for all the extensions.

9 months 2 weeks ago #90552

Peter van Westen's Avatar Peter van Westen Admin

So it's an issue on your server / setup. Not something I can help you with. You will have to ask your host if they can see what is causing this.
Probably some server security module setting.

9 months 2 weeks ago #90553

Bruce Button's Avatar Bruce Button

Ok, I will contact them again. Thank you for your help.