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Just bought it but not working

Vic's Avatar Vic
Hi Peter, hi all

I just bought better preview pro but it is not working.

I have read around the forum and did the changes but still no luck. Tried on opera chrome or firefox, I have joomla 3.9.2 version.

I cannot link the site but can provide user and password for admin.

Can anybody help please?

Thank you
Peter van Westen's Avatar Peter van Westen ADMIN
What exactly isn't working.
Can you give me (super) admin access so I can take a look?
You can use the 'Hidden text' button in the forum editor to hide the confidential information.
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Vic's Avatar Vic
Sure

Find it below

Confidential information:
(hidden)


Thank you Peter
Peter van Westen's Avatar Peter van Westen ADMIN
Ah, well, you are using PageBuilder. This pretty much does everything in a non-Joomla standard way.

See if you can reproduce the issue on the Joomla core template without PageBuilder.
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Vic's Avatar Vic
Thank you Peter

In my Joomla articles panel I can choose joomla editor or pagebuilder
I tried with joomla editor and it is not working

Any idea please?
Peter van Westen's Avatar Peter van Westen ADMIN
See if you can reproduce the issue on the Joomla core template...
Please post a rating at the Joomla! Extensions Directory
Vic's Avatar Vic
Hi Peter

it is pretty useless for me since I dont use the joomla core template... (there should be a message on the site before buying it)

Anyway I dont want a refund but by any chance can I use the money I paid for another of your extensions please?

Thank you
Peter van Westen's Avatar Peter van Westen ADMIN
We haven't gotten to the root of the issue yet.
Trying to reproduce it on a website using the core template will tell us whether your template is causing the issue.
Probably yes. But I understand if you do not want to go into the trouble of figuring out the cause.

Anyway, if you want to buy a different extension with the amount you paid for Better Preview, I will have to refund your Better Preview purchase.
If you want that, let me know.
Please post a rating at the Joomla! Extensions Directory
Vic's Avatar Vic
Yes please. I will use that amount to buy something else. Thank you Peter!
Peter van Westen's Avatar Peter van Westen ADMIN
Done 🙂
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Vic's Avatar Vic
Thank you Peter, a pity I cant use that tool

will buy for sure some other of your great products
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