Better Preview

Just bought it but not working

1 year 10 months ago #84901

Vic's Avatar Vic

Hi Peter, hi all

I just bought better preview pro but it is not working.

I have read around the forum and did the changes but still no luck. Tried on opera chrome or firefox, I have joomla 3.9.2 version.

I cannot link the site but can provide user and password for admin.

Can anybody help please?

Thank you

1 year 10 months ago #84902

Peter van Westen's Avatar Peter van Westen Admin

What exactly isn't working.
Can you give me (super) admin access so I can take a look?
You can use the 'Hidden text' button in the forum editor to hide the confidential information.

1 year 10 months ago #84903

Vic's Avatar Vic

Sure

Find it below

Confidential information:
(hidden)


Thank you Peter

1 year 10 months ago #84906

Peter van Westen's Avatar Peter van Westen Admin

Ah, well, you are using PageBuilder. This pretty much does everything in a non-Joomla standard way.

See if you can reproduce the issue on the Joomla core template without PageBuilder.

1 year 10 months ago #84911

Vic's Avatar Vic

Thank you Peter

In my Joomla articles panel I can choose joomla editor or pagebuilder
I tried with joomla editor and it is not working

Any idea please?

1 year 10 months ago #84914

Peter van Westen's Avatar Peter van Westen Admin

See if you can reproduce the issue on the Joomla core template...

1 year 10 months ago #85004

Vic's Avatar Vic

Hi Peter

it is pretty useless for me since I dont use the joomla core template... (there should be a message on the site before buying it)

Anyway I dont want a refund but by any chance can I use the money I paid for another of your extensions please?

Thank you

1 year 10 months ago #85005

Peter van Westen's Avatar Peter van Westen Admin

We haven't gotten to the root of the issue yet.
Trying to reproduce it on a website using the core template will tell us whether your template is causing the issue.
Probably yes. But I understand if you do not want to go into the trouble of figuring out the cause.

Anyway, if you want to buy a different extension with the amount you paid for Better Preview, I will have to refund your Better Preview purchase.
If you want that, let me know.

1 year 9 months ago #85059

Vic's Avatar Vic

Yes please. I will use that amount to buy something else. Thank you Peter!

1 year 9 months ago #85060

Peter van Westen's Avatar Peter van Westen Admin

Done 🙂

1 year 9 months ago #85061

Vic's Avatar Vic

Thank you Peter, a pity I cant use that tool

will buy for sure some other of your great products